Frequently asked questions

The most common questions about what we can do for you.

Can I track my Purchase?

Yes. The most up-to-date information about your Purchase and the delivery status of your Purchase is available in "My Orders". In addition, you will be notified of the progress of your order by registered email.

Which company is responsible for delivering my Purchase?

Deliveries are made exclusively by the Correios.

Can I make my purchase on the website and pick up the products purchased at the physical store?

No. When making a Purchase through the website, you will receive the product (s) purchased at the address provided, through the delivery mechanisms made available by Romapel on the website.

Can I add another product to the Purchase I made?

No, once completed, the Purchase cannot be changed. To purchase another product, you must initiate a new Purchase.

I did not receive all the items from my Purchase. What should I do?

Contact our physical store by phone (16) 3243-2696 or by the other means of assistance available.

Can I make a Purchase on the website with CNPJ?

We are not currently working with this option. Only individuals can register on the website and make purchases. The purchase of products through CNPJ can be done through our Facebook page @papelariaromapel.

How do I confirm the availability of a product in stock?

On the website, if there is a shopping cart visible at the time of order completion, it means that there is stock of the product.

Is there a minimum order amount?

No.